F&B Attendant - Chinese Speaking

• Provide a consistent and high-quality personalized food and beverage service to all the guests, ensuring policies and procedures are adhered to customer service, cleanliness and personal development.
• Demonstrate a high degree of Velaa’s culture and service standards awareness and acts as a role model to other colleagues.
• Efficiently and accurately take orders according to Velaa service standards.
• Coordinate service with colleagues and work as a team.
• Maintain a clean, organized, safe and orderly work area and ensure to follow the HACCP & general hygiene standards and operating procedures.
• Create a comforting environment for guests and work on making personalized and memorable special moments for all guests.

Qualifications

• Minimum 3 years' experience in food and beverage at a 5-star luxury hotel/resort.
• Certification in Wine & Spirit Education Trust (WSET) level 2.
• Excellent interpersonal skills.
• Excellent command of written & spoken English & Chinese, fluency in other languages will be an advantage.
• Proactive and focus attention on guest needs, whilst always remaining calm and courteous.
• Previous experience with Leading Quality Assurance Standards and Forbes Travel Guide standards will be an advantage.
• Familiar with the HACCP standards in food handling and the MICROS POS system.
• Pleasant and charming personality with excellent grooming.