Guest Relations Officer

Rf5,000 - Rf8,000 monthly
  • TRITON GROUP PVT LTD
  • Triton Hotels Maafushi
  • Jul 02, 2024
Full time Guest Relations Jobs Guest Services Jobs

Job Description

As a Guest Relations Officer, you will be the main point of contact for our guests, providing exceptional service and ensuring a memorable stay. With a minimum of 2 years of experience in the hotel industry, you will use your expertise to handle guest inquiries, resolve issues, and enhance the overall guest experience.

Key Responsibilities:

  1. Guest Interaction:

    • Welcome guests upon arrival and ensure a smooth check-in process.
    • Engage with guests throughout their stay to understand and meet their needs.
    • Handle guest inquiries, requests, and complaints promptly and professionally.
  2. Service Excellence:

    • Provide personalized service and attention to detail to ensure guest satisfaction.
    • Anticipate guest needs and proactively address them.
    • Coordinate with other departments to fulfill guest requests and ensure seamless service.
  3. Problem Resolution:

    • Address and resolve guest issues and complaints efficiently.
    • Follow up with guests to ensure their issues are resolved and they are satisfied with the outcome.
    • Document and report recurring issues to the management for further action.
  4. Guest Relations:

    • Maintain a thorough knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
    • Assist in planning and organizing guest activities and special events.
    • Gather guest feedback and relay it to the relevant departments to improve service quality.
  5. Administrative Duties:

    • Maintain accurate records of guest interactions, preferences, and feedback.
    • Prepare and distribute daily reports on guest feedback and issues.
    • Assist in training new staff on guest relations procedures and standards.
  6. Professional Development:

    • Stay updated with industry trends and best practices in guest relations.
    • Participate in ongoing training and development programs to enhance skills and knowledge.

Qualifications:

  • Education: High school diploma or equivalent. A degree in hospitality management or related field is preferred.
  • Experience: Minimum of 2 years of experience in a similar role within the hotel industry.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in using hotel management software and MS Office Suite.
    • Ability to work in a fast-paced environment and handle stressful situations.
    • Fluency in multiple languages is an advantage.