Executive, Guest Relations - Chinese Speaking

  • Cinnamon Life Integrated Resort
  • Cinnamon Life Integrated Resort, Glennie Street, Colombo, Sri Lanka
  • Mar 20, 2024
Full time Customer Service Jobs Front Office Jobs Guest Relations Jobs Guest Services Jobs

Job Description

We have an exciting opportunity for a Guest Relations Executive to join Cinnamon Life Integrated Resort, the much anticipated 1 billion USD project, opening in late 2024. Cinnamon Life Integrated Resort is a part of Cinnamon Hotels & Resorts, Sri Lanka's largest Hotel owner with a portfolio of 15 Hotels and Resorts in Sri Lanka and the Maldives. It is a member of John Keells Holdings PLC, one of the largest listed conglomerates in Sri Lanka.

In this role you will,

·       Provide exceptional and personalized guest service throughout the stay.

·       Provide insightful recommendations on area’s shopping, dining and entertainment experiences.

·       Always deliver outstanding customer care by dealing with guests in a polite and courteous manner, always trying to anticipate their needs.

·       Soliciting feedback for continuous service improvement.

·       Handling special requests and coordinating VIP services.

·       Liaising with other hotel departments for seamless service delivery.

Are you:

·       Capable of speaking Chinese?

·       With prior experience working at a luxury star-class hotel?

·       With strong interpersonal and communication skills?

·       Well-organized and capable of handling multiple tasks simultaneously?

·       With prior experience working in a multicultural environment?