Receptionist

  • TRITON GROUP PVT LTD
  • Triton Hotels Maafushi Maldives
  • Jan 02, 2024
Full time Customer Service Jobs Front Office Jobs Guest Relations Jobs

Job Description

Job Summary: The Receptionist is the first point of contact for guests and visitors, responsible for providing a positive and welcoming experience. This role involves handling inquiries, managing reservations, and ensuring smooth communication within the hotel.

Key Responsibilities:

  1. Guest Welcome and Check-In:

    • Greet guests in a friendly and professional manner.
    • Manage the check-in and check-out process efficiently.
    • Provide information about hotel services, facilities, and local attractions.
  2. Reservation Management:

    • Handle room reservations, cancellations, and modifications.
    • Maintain an organized system for managing room availability.
    • Collaborate with other hotel departments to ensure accurate guest information.
  3. Phone and Email Communication:

    • Answer phone calls, direct calls to the appropriate personnel, and take messages.
    • Respond to email inquiries and forward them to the relevant departments.
    • Provide information about room rates, policies, and amenities.
  4. Guest Services:

    • Assist guests with special requests, such as room preferences or additional services.
    • Address and resolve guest concerns and complaints in a timely and professional manner.
    • Provide support to the Guest Relations Officer as needed.
  5. Lobby Management:

    • Ensure the lobby area is clean, organized, and welcoming.
    • Monitor and manage the flow of guests in the lobby.
    • Coordinate with other staff to address guest needs promptly.
  6. Administrative Tasks:

    • Perform general administrative duties, including filing, photocopying, and data entry.
    • Maintain updated records of guest information and preferences.
    • Handle currency exchange and process guest payments accurately.
  7. Security and Safety:

    • Monitor the entrance and ensure the security of the premises.
    • Follow safety protocols and procedures, reporting any suspicious activities.
  8. Communication with Other Departments:

    • Communicate effectively with housekeeping, maintenance, and other departments.
    • Relay guest requests and coordinate services with relevant departments.

Qualifications:

  • High school diploma or equivalent; additional education in hospitality is a plus.
  • Previous experience as a receptionist or in a customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and multitasking abilities.
  • Proficient in using computer systems and hotel management software.
  • Professional appearance and a positive attitude.
  • Knowledge of local attractions and services.