Guest Relations Officer

  • Triton Hotels Maldives
  • May 24, 2023
Full time Front Office Jobs Guest Relations Jobs Guest Services Jobs

Job Description

  1. Job title: Guest Relations Officer

  2. Job summary: The Guest Relations Officer is responsible for providing excellent customer service to guests, ensuring their satisfaction and handling any complaints or issues they may have.

  3. Key responsibilities:

    • Greet and welcome guests upon arrival
    • Assist guests with check-in and check-out procedures
    • Handle guest complaints or issues in a professional and courteous manner
    • Coordinate with other departments to ensure guest needs are met
    • Make recommendations for local attractions, restaurants, and other activities
    • Provide information about hotel amenities and services
    • Respond to guest inquiries and requests in a timely and efficient manner
    • Monitor guest satisfaction and address any concerns
    • Maintain accurate records of guest interactions
  4. Qualifications:

    • Certification in hospitality, tourism, or a related field
    • Proven experience as a Guest Relations Officer or in a similar role
    • Excellent communication and interpersonal skills
    • Strong problem-solving and decision-making abilities
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
    • Fluency in one or more languages is preferred
  5. Working conditions:

    • This is a full-time position that will require evening, weekend, and holiday work
    • The Guest Relations Officer will work in a hotel environment and may need to work for extended periods of time
  6. Salary 

    • The salary range for a Guest Relations Officer varies depending on experience and qualifications