Central Reservations Assistant Manager

  • Niyama Private Islands Maldives
  • Anantara Dhigu Maldives Resort, South Male Atoll, Maldives
  • Sep 13, 2022
Full time Reservations

Job Description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As the Assistant Reservations Manager you will directly support the Manager and the Director of Reservations in ensuring the success of the department and Minor Hotels.  You will demonstrate superior leadership skills through driving the performance of reservations team members. You will have superior knowledge of all systems and Standard Operating Procedures to provide guidance to the team. Showcase your passion for people development through delivering constructive feedback, coaching and training. Take ownership of escalation cases with adept problem solving skills and flexibility within boundaries, balancing the needs of the guest and the business. Your goals of improving reservations operations by focusing on a high degree of accuracy, maximizing revenue and driving superior service for guests and team members, will contribute to our shared success. Some responsibilities include:

Qualifications

  • College degree in hotel management.
  • Minimum of two years’ experience in Cluster or hotel reservation and rooms division.
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.