Role Mission: To provide customers with top quality service by meeting their needs and expectations as well as to increase the company loyalty by communicating the philosophy of the company. Key Accountabilities: Serve customers accordingly with Company policy Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products. Guarantee cross and up-selling for all product categories Discuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools in order to retain actual repeaters customers and detect new high potential ones. Ensure the achievement of Store goals, enhancing and developing the business Constructive communication with team members and management being always collaborative and proposing effective solutions Contribute to manage the visual display of the products in accordance with Company visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Company policies and procedures Ensure the products replenishment and physical inventory of merchandise.
- Availability to transfer in the Maldives
- Fluent in English
- Proven experience in a similar role within fashion retail companies
- Proven ability to drive and exceed individual and store result
- Deep passion for fashion and luxury
- Excellent commercial awareness and customers attitude
- High flexibility and ability to adapt to different customers
- Team-player mentality
- Strong communication skills
- Ability to work in a fast moving and dynamic environment
- Luxury product knowledge
Blueoceann is a Maldivian company located in some of the most exclusives Resorts in Maldives. We are specialized in fashion and latest trends. Our mission is to offer consumers high quality, high value branded apparel and the best service.