Reethi Faru Resort

Sales Manager

Job Summary

Sales Manager will report directly to Head of Business Development to achieve company goal and objectives, through analyzing market trends and competitor activity and recommend strategies that keep the hotel a leader in the market place along with the development of future and repeat business.

Your Role

  • Knowledge of international markets
  • Knowledge of hospitality
  • Passion for sales and for achieving targets and objectives
  • Degree-level qualification in a relevant field
  • Handle sales activities with local DMC and international tour operator and partners
  • Generate new business opportunities through various channels
  • Implement the sales activities and action plans outlined in the sales and marketing plan of the hotel 
  • Takes responsibility for the team's sales performance
  • Lead and motivate the sales team 
  • Maintain sales and service standards of the team 
  • Analyzing specific and emerging market trends and competitor activity to identify business leads for resort
  • Develop tour operator accounts from both existing and emerging market and travel within the market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
  • Negotiate room rates/packages with tour operator / DMC
  • Prepare company contracts for the hotel in accordance with current business and pricing conditions
  • Work within current business strategies and recognizing potential opportunities
  • Co-operate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs
  • Produce accurate and timely reports that meet the needs of the Sales Director and senior management.
  • Answer customer queries in a prompt and professional manner

 

 

 

 

 

 

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Has a passion for Sales and Marketing
  • Is a strong team player
  • Has a can-do attitude
  • Excellent presenter and communicator 
  • Self-driven, goal-oriented, able to challenge the status quo
  • Upholds professional values, ethics and integrity at all times 
  • Enjoys crafting creative and best-fit solutions for business partners and customers
  • Thinks outside of the box whilst leading change in the hotel
  • Communicates and writes with fluency in English
  • Has relevant experience in a similar capacity previously
  • Has strong interpersonal and communication skills
  • Able to engage in a friendly and professional manner with business partners and customers
  • Ability to work under pressure and under own initiative

 

Reethi Faru Resort Maldives
Feb 20, 2019
Full time
Steward / Waiter We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly. Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays. Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests. Responsibilities Greet and escort customers to their tables Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials Offer menu recommendations upon request Up-sell additional products when appropriate Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages Communicate order details to the Kitchen Staff Serve food and drink orders Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area Deliver checks and collect bill payments Carry dirty plates, glasses and silverware to kitchen for cleaning Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) Follow all relevant health department regulations Provide excellent customer service to guests Requirements Proven work experience as a Waiter or Waitress Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS) Basic math skills Attentiveness and patience for customers Excellent presentation skills Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment Active listening and effective communication skills Team spirit Flexibility to work in shifts High school diploma; food safety training is a plus
Reethi Faru Resort Maldives
Feb 17, 2019
Full time
Commie-III (Japanese) Couples are also welcome ,If they are working in different department. Nationality- Japan Experience- 2-3 Years Reporting to the Sous Chef, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues Assist in the preparation and service of all food items for a la carte andor buffet menus according to hotel recipes and standards Ensure the cleanliness and maintenance of all work areas, utensils, and equipment Have full knowledge of all menu items, daily features and promotions Follow kitchen policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications: Previous experience in the culinary field an asset Journeyman’s papers or international equivalent an asset Diploma Certification in a Culinary discipline an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
Reethi Faru Resort Maldives
Feb 17, 2019
Full time
Commie-III (Conti)   Couples are also welcome ,If they are working in different department.   Nationality- Italy/German/French Experience- 2-3 Years     Reporting to the Sous Chef, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues Assist in the preparation and service of all food items for a la carte andor buffet menus according to hotel recipes and standards Ensure the cleanliness and maintenance of all work areas, utensils, and equipment Have full knowledge of all menu items, daily features and promotions Follow kitchen policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications: Previous experience in the culinary field an asset Journeyman’s papers or international equivalent an asset Diploma Certification in a Culinary discipline an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Requirements Couples are also welcome ,If they are working in different department.   Experience- 2-3 Years
Reethi Faru Resort Maldives
Feb 17, 2019
Full time
Commie-III (Chinese) Reporting to the Sous Chef, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues Assist in the preparation and service of all food items for a la carte andor buffet menus according to hotel recipes and standards Ensure the cleanliness and maintenance of all work areas, utensils, and equipment Have full knowledge of all menu items, daily features and promotions Follow kitchen policies, procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assigned Qualifications: Previous experience in the culinary field an asset Journeyman’s papers or international equivalent an asset DiplomaCertification in a Culinary discipline an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Requirements Couples are also welcome ,If they are working in different department.   Nationality- China (Must) Experience- 2-3 Years
Reethi Faru Resort Maldives
Feb 16, 2019
Full time
Job Description: KITCHEN HELPER 1) Performs any combination of following duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition: Sweeps and mops floors. 2) Washes worktables, walls, refrigerators, and meat blocks. 3) Segregates and removes trash and garbage and places it in designated containers. 4) Steam-cleans or hoses-out garbage cans. 5) Sorts bottles, and breaks disposable ones in bottle-crushing machine. 6) Washes pots, pans, and trays by hand. 7) Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine. 8) Polishes silver, using burnishing-machine tumbler, chemical dip, buffing wheel, and hand cloth. 9) Holds inverted glasses over revolving brushes to clean inside surfaces. 10) Transfers supplies and equipment between storage and work areas by hand or by use of handtruck. 11) Sets up banquet tables. 12) Washes and peels vegetables, using knife or peeling machine. 13) Loads or unloads trucks picking up or delivering supplies and food.
Reethi Faru Resort Maldives
Feb 10, 2019
Full time
JOB TITLE:   Room Attendant / Room Boy REPORTS TO :   House Keeping Supervisor POSITION SUMMARY: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. ROOM BOY DUTIES AND RESPONSIBILITIES: Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bedroom/floor corridor. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Empty trash containers and ashtrays. Remove all dirty terry and replace with the clean par to the designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace facial, toilet tissue and bathroom amenities in correct amount and location. Inspect condition of bathrobes and replace soiled/damaged ones. Remove dirty bed linen and make up bed with clean linen. Replace laundry bags and slips. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack. Dust and polish all furniture. Realign furniture to the floor plan. Responsible for replenishment of guest complimentary water. Responsible for the cleanliness and maintenance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement. Responsible for following the standard operating procedures. Responsible for achieving and exceeding the guest satisfaction score. Update status of rooms cleaned on assignment sheet. Return and restock cart at end of shift. PREREQUISITES: Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Education: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Experience: Previous hotel-related experience desired.
Reethi Faru Resort Maldives
Feb 08, 2019
Full time
Laundry - Assistant Laundry Manager Job Description We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward. As an Assistant Laundry Manager you are responsible to ensure that laundry service, required by our guest, is met on time and with the highest possible standards, whereby your role will include key responsibilities such as: Excellent knowledge of chemicals,stain remover,linen configuration with knowledge of operating different different laundry machine. •Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards •Responsible for the proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed •Develop and implement standard operating procedure, as well as production and quality standard •Follow up with engineering department on preventive maintenance and repair orders •Assist Laundry Manager for preparing departmental budget and goals programmed •Provide training to laundry employees and take corrective action when performance is not satisfactory •Ensure that laundry employees are knowledgeable about hotel’s services and facilities •Monitor employee attendance and manpower planning to meet activities in the hotel and in order to maintain cost effectiveness •Resolve all guest complaints and recommend improvement in operation in order to develop better service standards Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality or a vocational training within the laundry operation and previous experience in a similar role within a hotel. Excellent written and verbal English communication skills are essentials and computer knowledge an added advantage. Knowledge & Competencies The ideal candidate will be a dynamic, courteous manager with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Business Influencing Outcomes Planning for Business Team Building Valuing Diversity Leading People Adaptability Drive for Results Customer Focus Managing Operations
Reethi Faru Resort Maldives
Feb 05, 2019
Full time
Sales coordinator   Job Summary Under the guidance and supervision of the Business Development Head, Director of Sales, Sales Managers or any assigned Manager, the Sales Coordinator is responsible for the coordination of the sales and operations process including external and internal documentation preparation and distribution, such as proposal letter, corporate and travel agent contracts etc.  He/she is also responsible to assist the Head of Business Development, Sales Manager or assigned Manager in all aspect related to Sales. Your Role As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards: Excellent communication skills High level of IT skills, including Excel, PowerPoint, and Word Proactive approach to meeting deadlines and targets Excellent organizational and administration skills Computer literate (Word, Excel, Powerpoint) Familiar with business writing correspondence standards Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue Understand fully the hotel amenities, packages and promotions Generate and develop sales leads and contact potential clients to build business relationships Produce quotations and written confirmation to all clients Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Arrange and carry out Hotel show rounds         What are we looking for?   Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale Knowledge of hospitality Fluent communication skills in English Driven, motivated and outgoing Software Packages Microsoft Office Computer, Data base Management
Reethi Faru Resort Malé, Maldives
Feb 04, 2019
Full time
Marketing Manager Job Summary Marketing Manager is responsible for the overall advertising and public relations of the Hotel. Your Role Communication with PR and Marketing agency. Strategizing on tour operator marketing and coordinating with market Rep. Strategizing and negotiating on online, print, social marketing. Upkeep of branding across all channels. Liaison with media press and awards. In charge of brand.com Responsible for resort and directory content. Data reports across off line, on line and social. Maintaining brand pillars Creating content on weekly and monthly basis for resorts. Liaison with international media. Identify new PR venture and trends. Creating brand awareness and dispatching content. Reporting on monthly activity Brand website optimization. Identifying and implementing SEO. Optimization on digital marketing budget, Web development. Partner integration on Brand.com. Create and execute a strategic and comprehensive advertising and Public Relations Plan, including media planning as well as creative/visuals Creating newsletter as well as internal communications materials Creating content on weekly and monthly basis for resorts. Partner integration on Brand.com. Reporting on Monthly activity   What are we looking for? Good command on marketing concept including digital marketing, SEO, SEM platform. Hand on social media (Instagram, facebook, twitter, etc) Knowledge and expertise in designing concept Identifying blogger and influencer. Able to create content for brand, website and media Knowledge on print media Positive attitude and good communication skills Commitment to delivering a high level of customer service Highly skilled and very computer literate. Organized methodical and incredibly systematic Excellent command of spoken and written English. Eye for detail and is meticulous in his / or her standards. Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a marketing role Knowledge of international markets Knowledge of hospitality Degree-level qualification in a relevant field          
Reethi Faru Resort Malé, Maldives
Feb 04, 2019
Full time
Relationship Manager Job Summary Relationship Manager will report into Sales Manager in all activities and will create and communicate the account strategies in order to drive, increase market share and demonstrate value to both internal and external customers. Your Role As Relationship Manager, you will be responsible for driving both FIT and group business. The Relationship Manager will be responsible for a set number of accounts to penetrate across all market and segment of the business. The activities will include managing DMC and foreign tour operator from international market, organizing familiarization trips and presenting to agents. They will also be responsible for identifying new accounts outside of their account base, negotiating agreements to drive share and attending relevant tradeshows. You will be responsible for performing the following tasks to the highest standards: Develop relationship with specific accounts both with DMC and tour operator. Total account management focus, identifying which segments / market have the most opportunity to drive share. Identify and evaluate new business opportunities within their current account base. Establish processes in relation to managing the account portfolio to drive market share. Ensure relevant updates are sent both to internal and external stakeholders. Monitor and reviews the impact of marketing initiatives on the account strategy. Establish and develop long term effective working relationships with key customers to drive business. Networking with sub account handlers and global leads where relevant. Review account development plans on a quarterly basis, updating records accordingly. Implement account specific marketing initiatives to help drive the business. Review customer base to determine new opportunities for account penetration. What are we looking for? Positive attitude and good communication skills Commitment of delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure and under own initiative Experience in a sales role with a proven track record to close a sale Knowledge of international markets Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field Customer service, sales & marketing skills Fluent communication skills in English Driven, motivated and outgoing Software Packages Microsoft Office Computer, Data base Management
Reethi Faru Resort Maldives
Feb 04, 2019
Full time
Sales Manager Job Summary Sales Manager will report directly to Head of Business Development to achieve company goal and objectives, through analyzing market trends and competitor activity and recommend strategies that keep the hotel a leader in the market place along with the development of future and repeat business. Your Role Knowledge of international markets Knowledge of hospitality Passion for sales and for achieving targets and objectives Degree-level qualification in a relevant field Handle sales activities with local DMC and international tour operator and partners Generate new business opportunities through various channels Implement the sales activities and action plans outlined in the sales and marketing plan of the hotel  Takes responsibility for the team's sales performance Lead and motivate the sales team  Maintain sales and service standards of the team  Analyzing specific and emerging market trends and competitor activity to identify business leads for resort Develop tour operator accounts from both existing and emerging market and travel within the market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with tour operator / DMC Prepare company contracts for the hotel in accordance with current business and pricing conditions Work within current business strategies and recognizing potential opportunities Co-operate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs Produce accurate and timely reports that meet the needs of the Sales Director and senior management. Answer customer queries in a prompt and professional manner             What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Has a passion for Sales and Marketing Is a strong team player Has a can-do attitude Excellent presenter and communicator  Self-driven, goal-oriented, able to challenge the status quo Upholds professional values, ethics and integrity at all times  Enjoys crafting creative and best-fit solutions for business partners and customers Thinks outside of the box whilst leading change in the hotel Communicates and writes with fluency in English Has relevant experience in a similar capacity previously Has strong interpersonal and communication skills Able to engage in a friendly and professional manner with business partners and customers Ability to work under pressure and under own initiative