JW Marriott Maldives JW Marriott Maldives
Jun 23, 2018Full time
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Responsible for the overall results of the Transportation Department. Duties include guest and employee satisfaction and maintaining safe and clean vehicles. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Transportation Department Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Develops weekly schedule for all staff members to perform functions required based on projected business levels. Implementing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Establishes daily work routines including stand up meetings and monthly department meetings. • Develops annual budget with both revenue and cost projections. Develops 6 period projections based on upcoming group business. • Ensures drivers are compliant with the laws of The Federal Motor Carrier Safety Regulations. • Maintains and checks all linen orders in order to ensure that they are completed and shipped correctly based on properties occupancies. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Ensures the quality, standards and meeting the expectations of the customers on a daily basis. Supporting Management of Transportation Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Understands employee positions well enough to perform duties in employees' absence. • Maintains a positive employee workplace environment. Conducting Human Resource Activities • Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Assists in hiring qualified employees and performs necessary applicant screening. • Implements training programs for drivers and assistant positions. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Complies with brand safety standards. • Coordinates all repairs and maintenance activities on all vehicles in conjunction with the Director of Engineering. • Attends all appropriate meetings including weekly Staff/Forecast and Superstaff. • Ensures cleanliness of all vehicles. • Maintains all vehicles in excellent operating condition. • Maintains close contact with both Sales and Conference Services Team. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.